Refund and Returns Policy

Returns & Refund Policy

We want you to be completely satisfied with your purchase. Our return and refund policy is simple and designed to protect you as a buyer.

Return window

You may request a return within 30 days from the date your order is delivered. After 30 days have passed, we unfortunately cannot offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, including all original packaging and any certificates or tags. Proof of purchase (such as your order number, confirmation email, or receipt) is required for all returns.

The following items are not eligible for return or exchange unless faulty or damaged upon arrival: custom-made or personalized jewelry, items that have been resized, engraved, or otherwise altered, items damaged by misuse or normal wear, earrings (for hygiene reasons once opened and worn) and other items designated as non-returnable for health and hygiene reasons.

How to start a return

To begin a return, contact us at customers@universalsavingscompany.com with your order number and the reason for your return. Our team will confirm your return and provide you with the return shipping address and instructions. Please do not send items back without contacting us first.

Refunds

Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a reasonable number of days, depending on your bank or payment provider.

Damaged or defective items

If your order arrives damaged, defective, or incorrect, or it does not match the product description, please contact us within 30 days of delivery. We do our best to ensure every item is carefully checked before shipping. If the issue is on our side, we will cover the return shipping cost or provide a solution, such as a replacement or refund, at no additional cost to you. Photos of the issue may be requested to help us resolve it quickly.

Sale items

Unless otherwise stated, sale and clearance items are eligible for return under the same 30-day policy. In some cases discounted items may only be eligible for store credit; if so, this will be confirmed at the time of purchase.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received. If the item was not marked as a gift, we will send the refund to the original purchaser.

Return shipping cost

Return shipping costs are the responsibility of the buyer unless the return is due to a damaged, defective, or incorrect item (see above). Shipping costs from the original order are non-refundable. We recommend using a trackable shipping service for returns over a certain value, as we cannot guarantee receipt of items that are not delivered to us. The return address will be provided to you by our team upon request.

Late or missing refunds

If you have not received your refund yet, please check your bank account again and then contact your card issuer or bank, as there is often some processing time before a refund is posted. If you have done this and still have not received your refund, contact us at customers@universalsavingscompany.com.

Need help?

For any questions about returns, refunds, or exchanges, contact us at customers@universalsavingscompany.com.